BistroBuzz has a comprehensive knowledge base for customers to find answers to their queries. They use Deskhero's AI capabilities to generate articles from Word, PowerPoint, and PDF files. This not only saves time but also ensures that the knowledge base is always updated with the latest information.
The AI uses OpenAI embeddings from these files to understand the content and generate articles that are easy to understand and relevant to the customer queries. This has greatly improved the effectiveness of BistroBuzz's knowledge base.
Deskhero's comprehensive search bar, powered by the AI, makes it easy for customers to find the information they need. The AI enhances the search results by using the embeddings from the knowledge base articles and other sources.
In addition to improving the knowledge base, Deskhero's AI also suggests replies to customer queries based on the knowledge base articles. This has reduced the workload on BistroBuzz's customer support team and improved response times.
Since implementing Deskhero's AI solutions, BistroBuzz has seen a significant increase in the use of their knowledge base and a decrease in the number of customer queries.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI embeddings from Word, PowerPoint, and PDF files to understand the content and generate articles that are easy to understand and relevant to customer queries.
How does Deskhero's AI enhance search results?
The AI enhances the search results by using the embeddings from the knowledge base articles and other sources.
What benefits has BistroBuzz seen from using Deskhero?
BistroBuzz has seen an increase in the use of their knowledge base and a decrease in the number of customer queries since implementing Deskhero.
* This article provides an example of how a fictive company in the Cafeteria Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
