DineDash receives a large number of customer tickets daily. They use Deskhero's ticket management feature to organize these tickets and ensure timely responses. The AI capability of Deskhero helps in suggesting replies based on previous tickets, reducing the time taken to resolve each ticket.
The AI also uses OpenAI embeddings from the knowledge base articles and uploaded files to provide more accurate and relevant responses. This has greatly improved DineDash's customer support efficiency.
DineDash also uses Deskhero's kanban board feature to visualize their ticket workflow. The AI assists in this process by automatically categorizing tickets based on their content, making it easier for the team to prioritize and handle them.
Deskhero's REST API allows DineDash to integrate their existing systems with Deskhero, further streamlining their operations. The AI uses the data from these systems to enhance its suggestions and search results.
Since implementing Deskhero's AI-powered solutions, DineDash has seen a significant reduction in their ticket resolution time and an improvement in their operational efficiency.
How does Deskhero's AI assist in ticket management?
Deskhero's AI suggests replies to customer tickets based on previous tickets, knowledge base articles, and uploaded files. It also categorizes tickets based on their content, making it easier to handle them.
How does Deskhero's REST API benefit DineDash?
Deskhero's REST API allows DineDash to integrate their existing systems with Deskhero, further streamlining their operations. The AI uses the data from these systems to enhance its suggestions and search results.
What benefits has DineDash seen from using Deskhero?
DineDash has seen a reduction in their ticket resolution time and an improvement in their operational efficiency since implementing Deskhero.
* This article provides an example of how a fictive company in the Cafeteria Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
