CamelQuest receives a high volume of customer inquiries daily, ranging from booking queries to questions about safety measures. With Deskhero's advanced AI capabilities, they are able to automate responses to common queries, freeing up their support team to handle more complex issues. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies.
The AI also enhances the search results within their knowledge base, making it easier for customers to find relevant information. This has reduced the number of support tickets submitted, improving efficiency and customer satisfaction.
CamelQuest also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the AI always has the most current data to draw from when generating responses or enhancing search results.
Furthermore, the custom fields feature allows CamelQuest to categorize tickets based on the type of query, which helps in prioritizing and assigning tickets to the appropriate support team members. This has resulted in faster response times and improved customer service.
Overall, Deskhero's AI capabilities have enabled CamelQuest to provide a more efficient and effective customer support service, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses the same OpenAI embeddings to enhance search results within the knowledge base. It analyzes the user's search query and returns the most relevant results based on the data it has been trained on.
What is the benefit of using Deskhero's website scraping feature?
The website scraping feature allows you to automatically update your knowledge base with the latest information from your website. This ensures that the AI always has the most current data to draw from when generating responses or enhancing search results.
* This article provides an example of how a fictive company in the Camel Riding Tours industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
