PhotoFlash receives a high volume of customer queries every day. They use Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This greatly reduces the response time and increases the accuracy of the responses.
Deskhero's AI also enhances the search results on PhotoFlash's helpdesk. When a customer searches for a query, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and scraped website data. This ensures that customers can find the information they need without having to wait for a support agent.
PhotoFlash also uses Deskhero's AI to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This saves the support team a significant amount of time and ensures that the knowledge base is always up-to-date with the latest information.
The custom fields feature of Deskhero allows PhotoFlash to categorize tickets based on the type of product or issue. This makes it easier for the support team to prioritize and manage tickets. The AI also learns from these categories to improve the suggested replies and search results.
Overall, Deskhero's AI capabilities have greatly improved the efficiency and effectiveness of PhotoFlash's customer support services. They have reduced the workload of the support team, improved customer satisfaction, and made the helpdesk a valuable resource for customers.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of a customer's query. It then uses this information to generate a suggested reply.
How does Deskhero's AI enhance search results?
When a customer searches for a query, Deskhero's AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and scraped website data. This ensures that the search results are highly relevant to the customer's query.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This saves the support team the time they would otherwise spend manually creating these articles.
* This article provides an example of how a fictive company in the Camera, photo, and optical goods stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
