OpticPro's customer support team handles a large volume of tickets daily. They use Deskhero's AI to manage these tickets effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and helpful.
The AI also enhances the search results on OpticPro's helpdesk. When a customer searches for a query, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and scraped website data. This allows customers to find the information they need quickly and easily.
Deskhero's AI also helps OpticPro maintain an up-to-date knowledge base. It can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This ensures that the knowledge base always contains the latest information about OpticPro's products.
OpticPro uses Deskhero's custom fields feature to categorize tickets based on the type of product or issue. This helps the support team manage and prioritize tickets. The AI learns from these categories to improve the suggested replies and search results.
By leveraging Deskhero's AI capabilities, OpticPro has been able to significantly improve the efficiency and effectiveness of their customer support services. The AI has reduced the workload of the support team, improved customer satisfaction, and made the helpdesk a valuable resource for customers.
How does Deskhero's AI help manage tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps the support team respond to tickets quickly and accurately.
How does Deskhero's AI enhance the search results on the helpdesk?
Deskhero's AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and scraped website data when a customer searches for a query. This ensures that the search results are highly relevant to the customer's query.
How does Deskhero's AI maintain the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This ensures that the knowledge base always contains the latest information.
* This article provides an example of how a fictive company in the Camera, photo, and optical goods stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
