CampaignMaster has a large customer base that frequently requires assistance with their campaign management needs. The company was struggling to manage the high volume of support tickets and provide timely responses. They turned to Deskhero for a solution.
With Deskhero's ticket management feature, CampaignMaster was able to organize and prioritize their support tickets efficiently. The kanban board provided a visual representation of the support workflow, making it easier for the team to track progress and identify bottlenecks.
The advanced AI capabilities of Deskhero have been particularly beneficial for CampaignMaster. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to tickets.
Additionally, the AI-enhanced comprehensive search bar has made it easier for CampaignMaster's support team to find relevant information quickly. This has improved their problem-solving efficiency and reduced the time taken to resolve issues.
Overall, Deskhero has transformed CampaignMaster's customer support process, making it more efficient and effective. The AI capabilities have not only improved response times but also enhanced the quality of support provided.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content and generate suggested replies. This significantly reduces the time taken to craft responses to support tickets.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to improve search results. It can pull relevant information from previous tickets, knowledge base articles, uploaded files, and scraped website data.
Can Deskhero handle a high volume of support tickets?
Yes, Deskhero's ticket management feature is designed to efficiently organize and prioritize a high volume of support tickets.
* This article provides an example of how a fictive company in the Campaign Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
