CampLife receives numerous queries daily regarding their camping grounds, amenities, booking procedures, and policies. To manage these efficiently, they use Deskhero's ticket management feature. The system automatically categorizes incoming tickets based on the issue type, which helps the support team prioritize and resolve them faster.
Deskhero's AI capabilities come into play when dealing with repetitive or common queries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero suggests replies to the support team, significantly reducing response time.
CampLife also utilizes Deskhero's AI to enhance their knowledge base. The system generates articles from uploaded files like policies, manuals, and presentations. This feature ensures that the knowledge base is always up-to-date and comprehensive, providing customers with instant answers to their queries.
Additionally, CampLife uses Deskhero's website scraping feature to keep track of competitor offerings and industry trends. The AI analyzes this data and provides insights, helping CampLife stay competitive and meet customer expectations.
Finally, CampLife uses Deskhero's comprehensive search bar and REST API to integrate their support services with their website and mobile app. This integration allows customers to easily find information and submit queries from any platform.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies. It analyzes the content of the incoming query and finds relevant responses from past interactions or articles.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from uploaded files like policies, manuals, and presentations. This ensures that the knowledge base is comprehensive and up-to-date.
How does Deskhero's website scraping feature benefit CampLife?
Deskhero's website scraping feature allows CampLife to keep track of competitor offerings and industry trends. The AI analyzes this data and provides insights, helping CampLife stay competitive and meet customer expectations.
* This article provides an example of how a fictive company in the Camping Grounds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
