CanalGuard was struggling with managing the influx of customer queries and complaints. The complexity of their operations made it difficult for their support team to quickly find relevant information to resolve issues.
With Deskhero, CanalGuard was able to structure their data, manage tickets efficiently and use custom fields to categorize issues. This made it easier for the support team to prioritize and handle tickets.
Deskhero's advanced AI capabilities were particularly beneficial. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero was able to generate suggested replies for the support team. This significantly reduced the time taken to respond to customers.
Furthermore, the AI-enhanced search results allowed the support team to quickly find relevant information, improving the quality of their responses. The use of a custom email domain also helped CanalGuard maintain a professional image in their communications.
Overall, Deskhero's AI capabilities have greatly improved CanalGuard's customer support efficiency and customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies for the support team. This reduces the time taken to draft responses.
How does Deskhero help in managing customer support tickets?
Deskhero provides structured data lists, custom fields, and ticket management features that allow for efficient categorization and prioritization of customer issues.
How does Deskhero maintain a professional image in communications?
Deskhero allows for the use of custom email domains, ensuring that all communication maintains the company's branding and professionalism.
* This article provides an example of how a fictive company in the Canals and Locks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
