Tropical Delights receives numerous customer inquiries every day. With Deskhero's AI capabilities, the company can now automatically generate suggested replies based on previous tickets and knowledge base articles. This has significantly reduced the time customer service representatives spend on crafting responses, allowing them to handle more queries in less time.
The company also uses Deskhero's AI to enhance search results. When a customer submits a query, the AI scans through all available data - including uploaded files like policies, manuals, presentations, and scraped website data - to provide the most relevant information. This not only improves the accuracy of responses but also speeds up the resolution process.
Deskhero's AI also assists in managing and prioritizing tickets. Using OpenAI Embeddings, the system can understand the urgency and importance of each ticket, enabling the team to prioritize them accordingly. This has led to quicker resolution of critical issues, thereby improving customer satisfaction.
Furthermore, the AI-powered knowledge base has proven to be an invaluable resource for both the customer service team and customers. The AI can generate articles from Word, PowerPoint, and PDF files, making it easier for the team to create and update the knowledge base. Customers can also use this resource to find answers to their queries, reducing the load on the customer service team.
In conclusion, Deskhero's advanced AI capabilities have revolutionized the way Tropical Delights handles customer service. The company has witnessed significant improvements in efficiency, productivity, and customer satisfaction.
How does Deskhero's AI boost efficiency?
Deskhero's AI boosts efficiency by automatically generating suggested replies based on previous tickets and knowledge base articles. This reduces the time customer service representatives spend on crafting responses, allowing them to handle more queries in less time.
How does Deskhero's AI improve the accuracy of responses?
When a customer submits a query, Deskhero's AI scans through all available data - including uploaded files like policies, manuals, presentations, and scraped website data - to provide the most relevant information. This improves the accuracy of responses.
How does Deskhero's AI assist in managing tickets?
Using OpenAI Embeddings, Deskhero's AI can understand the urgency and importance of each ticket, enabling the team to prioritize them accordingly. This leads to quicker resolution of critical issues.
* This article provides an example of how a fictive company in the Canned Fruit Wholesale industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
