Fruitful Harvests receives a high volume of customer queries daily, ranging from product inquiries to delivery status checks. With Deskhero's AI capabilities, the company can now automatically generate suggested replies based on previous tickets and knowledge base articles. This has drastically reduced the time spent by customer service representatives on crafting responses.
The company also leverages Deskhero's AI to enhance search results. When a customer submits a query, the AI scans through all available data - including uploaded files like policies, manuals, presentations, and even scraped website data - to provide the most relevant information. This not only improves the accuracy of responses but also speeds up the resolution process.
Deskhero's AI also helps in managing and prioritizing tickets. Using OpenAI Embeddings, the system can understand the urgency and importance of each ticket, allowing the team to prioritize them accordingly. This has resulted in faster resolution of critical issues, thereby improving customer satisfaction.
Additionally, the AI-powered knowledge base has proven to be a valuable resource for both the customer support team and customers. The AI can generate articles from Word, PowerPoint, and PDF files, making it easier for the team to create and update the knowledge base. Customers can also use this resource to find answers to their queries, reducing the load on the customer support team.
Overall, Deskhero's advanced AI capabilities have transformed the way Fruitful Harvests handles customer support. The company has seen significant improvements in response times, resolution rates, and customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI improves response times by automatically generating suggested replies based on previous tickets and knowledge base articles. This reduces the time spent by customer service representatives on crafting responses.
How does Deskhero's AI enhance search results?
When a customer submits a query, Deskhero's AI scans through all available data - including uploaded files like policies, manuals, presentations, and scraped website data - to provide the most relevant information. This improves the accuracy of responses and speeds up the resolution process.
How does Deskhero's AI help in managing tickets?
Using OpenAI Embeddings, Deskhero's AI can understand the urgency and importance of each ticket, allowing the team to prioritize them accordingly. This results in faster resolution of critical issues.
* This article provides an example of how a fictive company in the Canned Fruit Wholesale industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
