Paddle Paradise receives numerous inquiries about their services, locations, and pricing. They use Deskhero's AI capabilities to automatically generate responses to these inquiries. The AI uses OpenAI embeddings from previous tickets and knowledge base articles to provide accurate and personalized responses.
The AI also assists in managing bookings. When a customer sends a booking request, the AI recognizes the intent and automatically creates a booking. This has not only reduced the workload of the customer support team but also improved the customer experience by providing instant booking confirmations.
Paddle Paradise uses Deskhero's AI to handle complaints and feedback. The AI categorizes the feedback based on its nature and assigns it to the relevant team. This has helped Paddle Paradise address customer concerns more effectively and improve their services based on the feedback received.
Deskhero's website scraping feature is used to gather the latest news and updates related to kayaking. The AI uses this information to keep the knowledge base updated and answer related queries from customers.
Overall, Deskhero's advanced AI capabilities have helped Paddle Paradise provide a superior customer experience.
How does the AI personalize responses?
The AI uses OpenAI embeddings to understand the context of the customer's query. It then generates a response based on the customer's specific needs and preferences.
How does the AI handle feedback?
The AI categorizes the feedback based on its nature and assigns it to the relevant team. This ensures that the feedback is addressed effectively and used to improve the services.
How does the AI keep the knowledge base updated?
Deskhero's website scraping feature is used to gather the latest news and updates related to kayaking. The AI uses this information to update the knowledge base.
* This article provides an example of how a fictive company in the Canoe/Kayak Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
