Canoe Cove receives a large number of inquiries and booking requests every day. They use Deskhero's AI capabilities to manage these efficiently. The AI uses OpenAI embeddings from previous tickets and knowledge base articles to automatically generate responses to inquiries and create bookings.
The AI also assists in managing the inventory of canoes. When a booking is made, the AI automatically updates the inventory in the system. This has reduced the manual workload and improved the accuracy of inventory management.
Canoe Cove uses Deskhero's AI to handle complaints and feedback. The AI categorizes the complaints based on their nature and severity, which helps the team resolve them more effectively. The AI also suggests possible solutions based on similar past complaints.
Deskhero's website scraping feature is used to gather the latest safety guidelines and regulations related to canoeing. The AI uses this data to keep the knowledge base updated and answer related queries from customers.
Overall, Deskhero's advanced AI capabilities have helped Canoe Cove improve their operational efficiency and provide excellent customer support.
How does the AI manage inventory?
When a booking is made, the AI automatically updates the inventory in the system. This reduces the manual workload and improves the accuracy of inventory management.
How does the AI handle complaints?
The AI categorizes the complaints based on their nature and severity. It then suggests possible solutions based on similar past complaints.
How does the AI keep the knowledge base updated?
Deskhero's website scraping feature is used to gather the latest safety guidelines and regulations related to canoeing. The AI uses this data to update the knowledge base.
* This article provides an example of how a fictive company in the Canoe/Kayak Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
