PaddlePro Canoe Rentals has a wide customer base with diverse queries ranging from booking inquiries to safety guidelines. The company uses Deskhero's AI capabilities to manage and respond to these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
Deskhero's AI-powered solution has significantly reduced the time taken to respond to customer queries. By suggesting replies based on prior interactions and knowledge base, the AI ensures that the customer support team doesn't have to start from scratch for each ticket. This has led to faster resolution times and improved customer satisfaction.
The AI also enhances the search results on PaddlePro's helpdesk. When customers use the search bar, the AI uses the embeddings to find the most relevant content. This has resulted in more effective self-service options, reducing the load on the customer support team.
Furthermore, PaddlePro uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. The AI's ability to understand the context of the tickets helps in accurate categorization, ensuring that urgent matters are attended to promptly.
Overall, Deskhero's AI capabilities have transformed PaddlePro's customer support, making it more efficient and customer-friendly.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
How does Deskhero's AI enhance search results?
When customers use the search bar, Deskhero's AI uses the embeddings to find the most relevant content, enhancing the effectiveness of the search results.
How does PaddlePro use Deskhero's custom fields and structured data lists?
PaddlePro uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. The AI's understanding of the context of the tickets aids in this process.
* This article provides an example of how a fictive company in the Canoe Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
