RiverRun Canoe Services has a vast knowledge base that includes safety guidelines, canoe maintenance tips, and booking procedures. They use Deskhero's AI capabilities to manage this knowledge base effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to enhance the knowledge base.
With Deskhero's AI, RiverRun has been able to generate knowledge base articles from Word, PowerPoint, and PDF files. This has made it easier to update the knowledge base and ensure that it is comprehensive and up-to-date.
The AI also improves the searchability of the knowledge base. When customers use the comprehensive search bar, the AI uses the embeddings to find the most relevant content. This has made the knowledge base more user-friendly and has increased its usage among customers.
RiverRun also uses Deskhero's user groups feature to manage access to the knowledge base. The AI's understanding of the context of the articles helps in determining which user groups should have access to which articles.
Overall, Deskhero's AI capabilities have made RiverRun's knowledge base a powerful tool for customer support, reducing the load on the customer support team and improving customer satisfaction.
How does Deskhero's AI enhance RiverRun's knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to enhance the knowledge base. It also generates knowledge base articles from Word, PowerPoint, and PDF files.
How does Deskhero's AI improve the searchability of the knowledge base?
When customers use the comprehensive search bar, Deskhero's AI uses the embeddings to find the most relevant content, improving the searchability of the knowledge base.
How does RiverRun use Deskhero's user groups feature?
RiverRun uses Deskhero's user groups feature to manage access to the knowledge base. The AI's understanding of the context of the articles aids in this process.
* This article provides an example of how a fictive company in the Canoe Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
