WaveRider Canoe Hire receives numerous customer queries daily, which are managed through tickets. They use Deskhero's AI capabilities to streamline this ticket management process. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to categorize and prioritize tickets.
Deskhero's AI-powered solution has made the ticket management process more efficient. By understanding the context of the tickets, the AI ensures accurate categorization and prioritization. This has led to faster resolution times and improved customer satisfaction.
The AI also suggests replies based on prior interactions and knowledge base, reducing the time taken to respond to tickets. This has further improved the efficiency of the ticket management process.
WaveRider also uses Deskhero's kanban board to visually manage the tickets. The AI's understanding of the tickets helps in placing them on the appropriate stages of the kanban board, ensuring that no ticket is overlooked.
Overall, Deskhero's AI capabilities have revolutionized WaveRider's ticket management process, making it more efficient and customer-friendly.
How does Deskhero's AI streamline WaveRider's ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to categorize and prioritize tickets. It also suggests replies based on prior interactions and knowledge base.
How does Deskhero's AI improve the efficiency of the ticket management process?
By understanding the context of the tickets, Deskhero's AI ensures accurate categorization and prioritization, leading to faster resolution times. It also suggests replies, reducing the time taken to respond to tickets.
How does WaveRider use Deskhero's kanban board?
WaveRider uses Deskhero's kanban board to visually manage the tickets. The AI's understanding of the tickets helps in placing them on the appropriate stages of the kanban board.
* This article provides an example of how a fictive company in the Canoe Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
