DriveGuide Inc. has an extensive knowledge base that includes installation guides, troubleshooting tips, and product manuals. However, finding specific information in this vast resource can be challenging. To address this issue, the company uses Deskhero's AI-powered search function.
The AI uses OpenAI embeddings to understand the content of the search query and the available information in the knowledge base. It then returns the most relevant results, making it easier for users to find the information they need.
The AI also generates knowledge base articles from word, powerpoint, pdf files, and even scrapes data from the company's website. This feature ensures that the knowledge base is always up-to-date with the latest information.
DriveGuide Inc. also uses Deskhero's ticket management system to handle customer inquiries. The AI suggests responses to customer queries by analyzing previous tickets and knowledge base articles, significantly reducing the time spent by support agents on each ticket.
Overall, Deskhero's AI capabilities have improved the accessibility and usefulness of DriveGuide Inc.'s knowledge base. The company has seen a significant increase in the use of their knowledge base and a reduction in the number of support tickets since implementing the system.
How does the AI-powered search function work?
The AI uses OpenAI embeddings to understand the content of the search query and the available information in the knowledge base. It then returns the most relevant results.
How does the AI generate knowledge base articles?
The AI can generate knowledge base articles from various file formats like word, powerpoint, and pdf. It can also scrape data from the company's website to ensure that the knowledge base is always up-to-date.
How does the AI suggest responses to customer queries?
The AI analyzes previous tickets and knowledge base articles to generate suggested responses. These suggestions are then reviewed and sent out by the support agents.
* This article provides an example of how a fictive company in the Sale/installation/maintenance services for car navigation systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
