ZoomCarz uses Deskhero's AI capabilities to automatically generate suggested replies for customer inquiries. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI can understand the context of the customer's issue and suggest the most relevant response. This significantly reduces the time taken by the support team to respond to customer queries, thereby increasing customer satisfaction.
The company also utilizes Deskhero's AI-powered comprehensive search bar to quickly find relevant content. The AI uses the same OpenAI embeddings to enhance search results, allowing the support team to easily locate necessary information from their vast database of tickets, knowledge base articles, and other resources. This greatly improves the efficiency of the support team, enabling them to handle more tickets in less time.
Furthermore, ZoomCarz takes advantage of Deskhero's website scraping feature. The AI scrapes data from their website and uses it to further improve the suggested replies and search results. This ensures that the most up-to-date information is always used when dealing with customer inquiries.
By integrating Deskhero's REST API, ZoomCarz has been able to seamlessly incorporate these advanced AI capabilities into their existing systems. This has allowed them to fully automate their customer support process, resulting in significant cost savings and improved customer experience.
Overall, Deskhero's advanced AI capabilities have revolutionized the way ZoomCarz handles customer support. The AI solution not only enhances the efficiency of their support team but also ensures that customers always receive accurate and timely responses.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to understand the context of the customer's issue. It then generates a suggested reply based on this context.
How does Deskhero's AI enhance search results?
The AI uses OpenAI embeddings to understand the context of the search query. It then uses this context to enhance the search results, allowing the support team to easily locate the necessary information.
How does ZoomCarz integrate Deskhero's AI capabilities into their existing systems?
ZoomCarz integrates Deskhero's AI capabilities into their existing systems using the platform's REST API. This allows them to seamlessly incorporate the AI solution into their customer support process.
* This article provides an example of how a fictive company in the Car Rental Agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
