Speedy Wheels Car Rental was struggling with a high volume of customer inquiries and complaints. The company had difficulty managing and responding to these inquiries in a timely and efficient manner. They turned to Deskhero for a solution.
With Deskhero's ticket management system and advanced AI capabilities, Speedy Wheels was able to automate the process of sorting and responding to customer inquiries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and generate suggested replies.
This significantly reduced the time it took for customers to receive responses to their inquiries. It also freed up the customer support team to focus on more complex issues that required human intervention.
Furthermore, the AI-enhanced search bar made it easier for customers to find relevant information on the company's website. This led to a decrease in the number of inquiries and complaints, as customers were able to find the answers to their questions more easily.
The use of Deskhero's AI capabilities has transformed Speedy Wheels' customer support service, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities automate the process of sorting and responding to customer inquiries, which significantly reduces response times.
Can Deskhero's AI handle all types of customer inquiries?
While Deskhero's AI is capable of handling a wide range of inquiries, there may be complex issues that require human intervention. In such cases, the AI can direct the inquiry to the appropriate team member.
How does Deskhero's AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings from various sources to find relevant content based on the user's search query. This makes it easier for customers to find the information they're looking for.
* This article provides an example of how a fictive company in the Car rental companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
