Luxury Rides Rentals, a high-end car rental company, had a comprehensive knowledge base, but customers often struggled to find the information they needed. They needed a solution that could make their knowledge base more accessible and user-friendly.
By implementing Deskhero, Luxury Rides was able to leverage the platform's advanced AI capabilities to enhance their knowledge base. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and enhance search results.
This made it easier for customers to find the information they needed, reducing the number of support tickets and improving customer satisfaction.
Additionally, Deskhero's feature of generating knowledge base articles from Word, PowerPoint, PDF files made it easy for Luxury Rides to keep their knowledge base updated with the latest information.
Overall, Deskhero's AI capabilities have significantly improved the accessibility and usability of Luxury Rides' knowledge base, leading to fewer support tickets and higher customer satisfaction.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and enhance search results. This makes it easier for customers to find the information they need.
How does Deskhero help in reducing the number of support tickets?
By making the knowledge base more accessible and user-friendly, Deskhero helps customers find the information they need on their own, reducing the need for them to submit support tickets.
How does Deskhero help in keeping the knowledge base updated?
Deskhero's feature of generating knowledge base articles from Word, PowerPoint, PDF files makes it easy for companies to keep their knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Car rental and leasing activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
