EcoDrive Leasing, a prominent car leasing company, was dealing with a high volume of customer support tickets. They needed a solution that could help them manage these tickets more efficiently.
With Deskhero, EcoDrive was able to leverage the platform's advanced AI capabilities to enhance their ticket management. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and generate suggested replies.
This not only helped in providing quick and accurate responses to customer queries, but also in prioritizing tickets based on their urgency and relevance. This led to quicker resolution times and improved customer satisfaction.
Furthermore, Deskhero's Kanban board feature allowed EcoDrive to visualize their workflow and track the progress of each ticket, leading to better task management.
Overall, Deskhero's AI capabilities have significantly improved EcoDrive's ticket management process, making it more efficient and effective.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and generate suggested replies. This helps in providing quick and accurate responses to customer queries and in prioritizing tickets based on their urgency and relevance.
What is the benefit of Deskhero's Kanban board feature?
Deskhero's Kanban board feature allows companies to visualize their workflow and track the progress of each ticket, leading to better task management.
How does Deskhero improve customer satisfaction?
Deskhero improves customer satisfaction by providing quick and accurate responses to customer queries and by prioritizing tickets based on their urgency and relevance. This leads to quicker resolution times and improved customer satisfaction.
* This article provides an example of how a fictive company in the Car rental and leasing activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
