CardioCare Solutions uses Deskhero's AI capabilities to efficiently manage their large volume of customer support tickets. The AI analyzes previous tickets and knowledge base articles to suggest replies, significantly reducing response times and improving customer satisfaction.
The company also uses the platform's AI to enhance search results. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files, the AI provides more accurate and relevant search results, making it easier for support agents to find the information they need.
Deskhero's AI also helps CardioCare Solutions to maintain an up-to-date knowledge base. It automatically generates articles from Word, PowerPoint, and PDF files, saving the support team valuable time and ensuring that the knowledge base always contains the most recent information.
Furthermore, the company uses Deskhero's website scraping feature to keep track of the latest developments in the cardiology field. The AI analyzes the scraped data and updates the knowledge base accordingly, ensuring that the support team is always informed about the latest trends and technologies.
Finally, CardioCare Solutions uses Deskhero's REST API to integrate the platform with their existing systems, further enhancing the efficiency of their customer support operations.
How does Deskhero's AI improve the efficiency of CardioCare Solutions' customer support operations?
Deskhero's AI improves efficiency by suggesting replies to support tickets, enhancing search results, maintaining an up-to-date knowledge base, and keeping the support team informed about the latest trends and technologies in the cardiology field.
How does Deskhero's AI generate articles for the knowledge base?
The AI generates articles by analyzing Word, PowerPoint, and PDF files uploaded to the platform. It then uses this information to create comprehensive and up-to-date articles for the knowledge base.
Can Deskhero be integrated with CardioCare Solutions' existing systems?
Yes, Deskhero can be integrated with existing systems using its REST API. This allows for seamless data exchange and further enhances the efficiency of customer support operations.
* This article provides an example of how a fictive company in the Cardiology activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
