HeartBeat Technologies uses Deskhero's AI to manage their helpdesk tickets effectively. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies, significantly reducing the time spent on each ticket and improving overall customer satisfaction.
The company also leverages the AI's ability to enhance search results. By analyzing previous tickets and knowledge base articles, the AI provides more accurate and relevant search results, making it easier for helpdesk agents to find the information they need.
Deskhero's AI also assists HeartBeat Technologies in maintaining a comprehensive knowledge base. It automatically generates articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always up-to-date and contains the most recent information.
Additionally, the company uses Deskhero's website scraping feature to stay informed about the latest developments in the cardiology field. The AI analyzes the scraped data and updates the knowledge base accordingly, ensuring that the helpdesk team is always up-to-date with the latest trends and technologies.
Lastly, HeartBeat Technologies uses Deskhero's REST API to integrate the platform with their existing systems, further streamlining their helpdesk operations.
How does Deskhero's AI enhance HeartBeat Technologies' helpdesk services?
Deskhero's AI enhances helpdesk services by suggesting replies to tickets, providing more accurate search results, maintaining an up-to-date knowledge base, and keeping the helpdesk team informed about the latest trends and technologies in the cardiology field.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles by analyzing Word, PowerPoint, and PDF files uploaded to the platform. It uses this information to create comprehensive and up-to-date articles.
Can Deskhero be integrated with HeartBeat Technologies' existing systems?
Yes, Deskhero can be integrated with existing systems using its REST API. This allows for seamless data exchange and further streamlines helpdesk operations.
* This article provides an example of how a fictive company in the Cardiology activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
