HeartRhythm Services faced challenges in managing and responding to customer queries in a timely manner. The introduction of Deskhero's ticket management system and kanban board helped them organize and prioritize these tickets effectively.
With Deskhero's custom fields and structured data lists, HeartRhythm was able to categorize and sort their customer queries, making it easier for their support team to address them promptly.
The advanced AI capabilities of Deskhero were a game-changer for HeartRhythm. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
Deskhero's AI-powered comprehensive search bar also enhanced the efficiency of HeartRhythm's support team by providing them with instant access to relevant information. This not only improved the speed of their service but also its accuracy.
Finally, the REST API feature of Deskhero allowed HeartRhythm to integrate their existing systems with the platform, ensuring a seamless transition and minimal disruption to their operations.
How does Deskhero's AI improve the speed of customer support?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This content is then used to generate suggested replies, significantly reducing the response time.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to provide instant access to relevant information from the platform's database. This improves the speed and accuracy of customer support.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API feature allows it to be integrated with existing systems, ensuring a seamless transition and minimal disruption to operations.
* This article provides an example of how a fictive company in the Cardiology Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
