CareerPath Advisors receives hundreds of queries daily from clients seeking advice on career progression, job applications, and interview strategies. Managing these queries manually was time-consuming and often led to delayed responses. With Deskhero, the firm can now automate ticket management and prioritize queries based on urgency and complexity.
The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation. This feature enables the platform to generate suggested replies, which significantly reduces the response time and ensures consistency in the quality of responses.
Deskhero's AI also enhances the search results within the platform. When a support agent searches for a specific query, the AI uses the embeddings to find relevant content from the knowledge base and past tickets. This feature has improved the efficiency of the support agents and has led to a higher resolution rate.
The firm also utilizes Deskhero's website scraping feature to gather relevant information from various online resources. This information is then used by the AI to provide more comprehensive and accurate responses to client queries.
Overall, the integration of Deskhero has transformed the customer support services of CareerPath Advisors. The advanced AI capabilities of the platform have not only automated the process but also improved the quality of support provided to the clients.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. It analyzes the context of the query and suggests the most relevant response.
How does Deskhero enhance the search results?
When a support agent searches for a specific query, Deskhero's AI uses the embeddings to find relevant content from the knowledge base and past tickets. This leads to more accurate and comprehensive search results.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows the platform to gather relevant information from various online resources. This information is then used by the AI to provide more comprehensive and accurate responses to client queries.
* This article provides an example of how a fictive company in the Career Coaching and Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
