CareerLift Coaches deals with a diverse range of client queries related to career planning, resume writing, and interview preparation. To manage these queries more efficiently, the firm uses Deskhero's advanced AI capabilities.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This feature has significantly reduced the response time and has improved the quality of responses.
The AI also personalizes the responses based on the client's profile and past interactions. This ensures that each client receives a response that is tailored to their specific needs and preferences.
CareerLift Coaches also uses Deskhero's website scraping feature to gather relevant information from various online resources. This information is then used by the AI to provide more comprehensive and accurate responses.
By integrating Deskhero, CareerLift Coaches has significantly improved their customer support services. The AI-powered platform has not only made the process more efficient but has also enhanced the personalization of responses.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. It analyzes the context of the query and suggests the most relevant response.
How does the AI personalize the responses?
Deskhero's AI personalizes the responses based on the client's profile and past interactions. This ensures that each client receives a response that is tailored to their specific needs and preferences.
How does Deskhero's website scraping feature enhance the responses?
Deskhero's website scraping feature allows the platform to gather relevant information from various online resources. This information is then used by the AI to provide more comprehensive and accurate responses.
* This article provides an example of how a fictive company in the Career Coaching and Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
