NextStep Consulting has an extensive knowledge base that includes articles, guides, and resources on various career-related topics. Managing this vast amount of information was challenging until they integrated Deskhero into their operations.
Deskhero's AI capabilities allow the firm to organize their knowledge base more effectively. The AI uses OpenAI Embeddings from the content to categorize and tag the articles, making it easier for the support agents and clients to find the required information.
The AI also enhances the search functionality within the knowledge base. It uses the embeddings to find relevant content based on the search query, providing more accurate and comprehensive search results.
Deskhero's AI also assists in updating the knowledge base. It uses the platform's website scraping feature to gather the latest information from various online resources and suggests updates to the existing articles.
By integrating Deskhero, NextStep Consulting has significantly improved the management of their knowledge base. The AI-powered platform has made the process more efficient and has enhanced the quality of information provided to the clients.
How does Deskhero's AI organize the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the content to categorize and tag the articles in the knowledge base. This makes it easier to find the required information.
How does the AI enhance the search functionality within the knowledge base?
Deskhero's AI uses the embeddings to find relevant content based on the search query. This leads to more accurate and comprehensive search results.
How does Deskhero's AI assist in updating the knowledge base?
Deskhero's AI uses the platform's website scraping feature to gather the latest information from various online resources. It then suggests updates to the existing articles in the knowledge base.
* This article provides an example of how a fictive company in the Career Coaching and Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
