CareerPath Advisors receives numerous inquiries daily from clients seeking advice on career changes, resume reviews, interview preparation, and more. Managing these inquiries was a challenge until they implemented Deskhero. The platform's ticket management system and kanban board helped them organize and prioritize client requests effectively.
With Deskhero's custom fields and structured data lists, CareerPath was able to categorize inquiries based on the client's career stage, industry, and specific needs. This allowed them to assign the right counselor to each client, improving service quality and client satisfaction.
The game-changer, however, was Deskhero's advanced AI capabilities. By leveraging OpenAI Embeddings, the platform could analyze previous tickets, knowledge base articles, uploaded files like career guides, and scraped website data to generate suggested replies. This significantly reduced response times and improved the consistency of the advice provided.
Furthermore, the AI-enhanced comprehensive search bar made it easy for counselors to find relevant content from the knowledge base, previous tickets, and uploaded files. This allowed them to provide well-informed advice quickly, enhancing their productivity.
Overall, Deskhero's advanced AI capabilities have enabled CareerPath Advisors to deliver faster, more consistent, and higher quality career counseling services.
How has Deskhero improved the quality of CareerPath Advisors' services?
Deskhero's advanced AI capabilities have improved the quality of CareerPath Advisors' services by enabling faster responses, providing consistent advice, and allowing counselors to easily find relevant information.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. It then uses this information to generate suggested replies to client inquiries.
How does Deskhero help CareerPath Advisors manage client inquiries?
Deskhero helps CareerPath Advisors manage client inquiries through its ticket management system and kanban board, which allow the company to organize and prioritize requests effectively. The platform's custom fields and structured data lists also enable them to categorize inquiries and assign the right counselor to each client.
* This article provides an example of how a fictive company in the Career Counseling and Coaching Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
