CargoMaster uses Deskhero's AI capabilities to manage their large volume of customer support tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This helps in categorizing and prioritizing tickets, ensuring efficient resolution of customer queries.
Deskhero's AI also enhances the search results on CargoMaster's helpdesk. It uses the same OpenAI Embeddings to understand the context of a search query and provide the most relevant results. This significantly reduces the time taken by support agents to find the required information, improving their productivity.
The AI capabilities of Deskhero are also used to generate suggested replies for customer queries. These suggestions are based on the context of the query and the available knowledge base, reducing the response time and improving customer satisfaction.
Furthermore, CargoMaster uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire customer support ecosystem.
Overall, Deskhero's advanced AI capabilities have helped CargoMaster to streamline their customer support services, improve agent productivity, and enhance customer satisfaction.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This helps in categorizing and prioritizing tickets, ensuring efficient resolution of customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the context of a search query and provide the most relevant results. This significantly reduces the time taken by support agents to find the required information.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies based on the context of the query and the available knowledge base. This reduces the response time and improves customer satisfaction.
* This article provides an example of how a fictive company in the Cargo loading and unloading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
