QuickLoad leverages Deskhero's AI capabilities to manage their growing number of customer support tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content, facilitating efficient ticket sorting and prioritization.
Deskhero's AI also refines the search results on QuickLoad's helpdesk. By utilizing OpenAI Embeddings to comprehend the context of a search query, it delivers the most relevant results, thus saving time for support agents in locating the necessary information.
The AI capabilities of Deskhero aid QuickLoad in providing smart responses to customer queries. The suggested replies are contextually correct and based on the available knowledge base, which helps in reducing response time and enhancing customer satisfaction.
QuickLoad also uses Deskhero's REST API to integrate the platform with their existing systems. This integration enables QuickLoad to utilize the AI capabilities of Deskhero across their entire customer support network.
In summary, Deskhero's advanced AI capabilities have empowered QuickLoad to automate their customer support services, enhance agent productivity, and improve customer satisfaction.
How does Deskhero's AI facilitate ticket management?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content, facilitating efficient ticket sorting and prioritization.
How does Deskhero's AI refine search results?
Deskhero's AI utilizes OpenAI Embeddings to comprehend the context of a search query and delivers the most relevant results, thus refining search results.
How does Deskhero's AI provide smart responses?
Deskhero's AI provides smart responses to customer queries based on the context of the query and the available knowledge base, which helps in reducing response time and enhancing customer satisfaction.
* This article provides an example of how a fictive company in the Cargo loading and unloading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
