LoadnGo uses Deskhero's AI capabilities to handle their increasing volume of customer support tickets. The AI system uses OpenAI Embeddings from various sources such as previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content, which aids in efficient ticket categorization and prioritization.
The AI-powered comprehensive search bar of Deskhero significantly improves the search accuracy on LoadnGo's helpdesk. By understanding the context of a search query using OpenAI Embeddings, it provides the most relevant results, thereby reducing the time spent by support agents in finding information.
Deskhero's AI also assists LoadnGo in generating intelligent responses to customer queries. The suggested replies are contextually accurate and based on the available knowledge base, which helps in reducing response time and improving customer satisfaction.
LoadnGo also utilizes Deskhero's REST API to seamlessly integrate the platform with their existing systems. This integration allows LoadnGo to extend the benefits of Deskhero's AI capabilities across their entire customer support infrastructure.
In conclusion, Deskhero's advanced AI capabilities have enabled LoadnGo to automate their customer support operations, increase agent efficiency, and boost customer satisfaction.
How does Deskhero's AI assist in ticket management?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content, which aids in efficient ticket categorization and prioritization.
How does Deskhero's AI improve search accuracy?
Deskhero's AI understands the context of a search query using OpenAI Embeddings and provides the most relevant results, thereby improving search accuracy.
How does Deskhero's AI generate intelligent responses?
Deskhero's AI generates intelligent responses to customer queries based on the context of the query and the available knowledge base, which helps in reducing response time and improving customer satisfaction.
* This article provides an example of how a fictive company in the Cargo loading and unloading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
