AirFreight Solutions uses Deskhero's AI-powered ticket management system to handle the large volume of customer queries they receive. The system uses OpenAI Embeddings from previous tickets to suggest relevant responses, reducing response time and improving accuracy.
The company also leverages Deskhero's knowledge base feature, which is populated with articles generated from various file types. This, along with the AI's ability to scrape website data, provides a robust information source for both customers and support agents.
Through Deskhero's custom fields and structured data lists, AirFreight Solutions can effectively categorize and prioritize tickets. The AI's ability to analyze and learn from these data points enhances the ticket management process.
AirFreight Solutions also benefits from Deskhero's REST API, which integrates with their existing systems. This provides a unified view of customer interactions across different channels, enhancing the overall customer experience.
Finally, the company uses Deskhero's advanced search bar, powered by AI, to quickly find relevant content. This not only improves efficiency but also ensures that customers receive accurate and helpful responses.
How does Deskhero's AI capabilities help in managing customer queries?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets to suggest relevant responses. This reduces response time and improves the accuracy of the information provided to customers.
How does AirFreight Solutions use Deskhero's knowledge base feature?
AirFreight Solutions populates the knowledge base with articles generated from various file types. This, along with the AI's ability to scrape website data, provides a robust information source for both customers and support agents.
How does Deskhero's REST API benefit AirFreight Solutions?
Deskhero's REST API integrates with AirFreight Solutions' existing systems, providing a unified view of customer interactions across different channels. This enhances the overall customer experience.
* This article provides an example of how a fictive company in the Cargo Management Services for Air Passengers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
