GlobalCargo uses Deskhero's AI capabilities to manage the high volume of customer queries they receive daily. By leveraging OpenAI Embeddings from previous tickets, the platform can suggest replies based on similar past issues, significantly reducing response time.
The company also utilizes Deskhero's knowledge base feature, which is populated with articles generated from word, powerpoint, and pdf files. This feature, combined with the AI's ability to scrape website data, provides a comprehensive source of information for both customers and support agents.
Deskhero's custom fields and structured data lists allow GlobalCargo to categorize and prioritize tickets effectively. The AI's ability to analyze and learn from these data points further enhances the ticket management process.
GlobalCargo also benefits from Deskhero's REST API, which integrates seamlessly with their existing systems. This allows for a unified view of customer interactions across different channels, improving the overall customer experience.
Finally, GlobalCargo uses Deskhero's advanced search bar, powered by AI, to quickly find relevant content. This not only improves efficiency but also ensures that customers receive accurate and helpful responses.
How does Deskhero's AI capabilities help in managing customer queries?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets to suggest replies based on similar past issues. This significantly reduces response time and ensures customers receive accurate information.
How does GlobalCargo use Deskhero's knowledge base feature?
GlobalCargo populates the knowledge base with articles generated from word, powerpoint, and pdf files. Combined with the AI's ability to scrape website data, this provides a comprehensive source of information for both customers and support agents.
How does Deskhero's REST API benefit GlobalCargo?
Deskhero's REST API integrates seamlessly with GlobalCargo's existing systems, allowing for a unified view of customer interactions across different channels. This improves the overall customer experience.
* This article provides an example of how a fictive company in the Cargo Management Services for Air Passengers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
