AeroFleet Ltd's support team used to struggle with finding relevant information quickly. With Deskhero's comprehensive search bar powered by advanced AI, they can now find the information they need in a matter of seconds.
Deskhero's AI capabilities also enhance AeroFleet Ltd's knowledge base. The platform generates articles from Word, PowerPoint, and PDF files, making it easier for the support team to access and share information. This has improved the quality of their support services and increased customer satisfaction.
The AI also leverages OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This has significantly reduced the time it takes for the support team to respond to inquiries and requests.
Deskhero's website scraping feature has been particularly useful for AeroFleet Ltd. The platform scrapes the company's website for updates and automatically updates the knowledge base. This ensures that the support team always has the most up-to-date information.
Finally, AeroFleet Ltd has been able to integrate Deskhero with their existing systems using the platform's REST API. This has streamlined their operations and improved the overall efficiency of their customer support.
How has Deskhero improved AeroFleet Ltd's ability to find relevant information?
Deskhero has improved AeroFleet Ltd's ability to find relevant information by providing a comprehensive search bar powered by advanced AI.
How does Deskhero enhance AeroFleet Ltd's knowledge base?
Deskhero enhances AeroFleet Ltd's knowledge base by generating articles from Word, PowerPoint, and PDF files and automatically updating the knowledge base with the latest information from the company's website.
Can AeroFleet Ltd integrate Deskhero with their existing systems?
Yes, AeroFleet Ltd can integrate Deskhero with their existing systems using the platform's REST API.
* This article provides an example of how a fictive company in the Cargo Plane Leasing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
