CargoJet Solutions receives a large volume of inquiries and support requests every day. Managing these tickets was a challenge until they implemented Deskhero. The platform's AI capabilities leverage OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, significantly reducing response times.
Deskhero's AI-powered search bar has also made it easier for CargoJet Solutions' support team to find relevant information quickly. This has improved the quality of their support services and increased customer satisfaction.
The company has also benefited from Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files. This has made it easier for the support team to access and share information, further improving their efficiency.
Deskhero's website scraping feature has been particularly useful for CargoJet Solutions. The platform scrapes the company's website for updates and automatically updates the knowledge base. This ensures that the support team always has the most up-to-date information.
Finally, CargoJet Solutions has been able to integrate Deskhero with their existing systems using the platform's REST API. This has streamlined their operations and improved the overall efficiency of their customer support.
How has Deskhero improved the efficiency of CargoJet Solutions' customer support?
Deskhero has improved the efficiency of CargoJet Solutions' customer support by leveraging AI to generate suggested replies and making it easier to find relevant information.
How does Deskhero's website scraping feature benefit CargoJet Solutions?
Deskhero's website scraping feature benefits CargoJet Solutions by automatically updating the knowledge base with the latest information from the company's website.
Can CargoJet Solutions integrate Deskhero with their existing systems?
Yes, CargoJet Solutions can integrate Deskhero with their existing systems using the platform's REST API.
* This article provides an example of how a fictive company in the Cargo Plane Leasing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
