WeighRight Solutions deals with numerous customer queries each day, which range from service requests to technical issues. With Deskhero, they can effectively manage these tickets using the kanban board feature, ensuring better tracking and faster resolution of customer issues.
The company also employs Deskhero's custom fields and structured data lists to classify and prioritize tickets. This guarantees that critical issues are addressed immediately, thereby improving overall customer satisfaction.
Deskhero's advanced AI capabilities are instrumental in automating WeighRight Solutions' customer service. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time spent on creating responses and enabling the support team to handle more tickets.
In addition, the AI improves the platform's search functionality. It uses the same embeddings to find relevant content from the company's knowledge base and scraped website data, simplifying the process for both customers and support agents to find the information they need.
Lastly, the REST API enables WeighRight Solutions to integrate Deskhero with their existing systems, further streamlining their customer service operations.
How does Deskhero assist in managing customer tickets?
Deskhero provides a kanban board feature for effective ticket management. It also allows for custom fields and structured data lists for classifying and prioritizing tickets.
How does Deskhero's AI automate customer service?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This aids in automating responses and reducing the time spent on creating them.
How does the AI improve Deskhero's search functionality?
The AI uses OpenAI Embeddings to find relevant content from the company's knowledge base and scraped website data. This improves the search results, making it easier to find the required information.
* This article provides an example of how a fictive company in the Cargo surveying and weighing services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
