CargoScan Global handles a large number of customer queries daily, from service inquiries to technical issues. With Deskhero, they can efficiently manage these tickets using the kanban board feature, ensuring superior tracking and quicker resolution of customer issues.
The company also uses Deskhero's custom fields and structured data lists to sort and prioritize tickets. This ensures that urgent issues are addressed promptly, thereby improving overall customer satisfaction.
Deskhero's advanced AI capabilities are key in automating CargoScan Global's customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time spent on crafting responses and allowing the support team to handle more tickets.
Additionally, the AI enhances the platform's search functionality. It uses the same embeddings to find relevant content from the company's knowledge base and scraped website data, making it easier for both customers and support agents to find the necessary information.
Finally, the REST API allows CargoScan Global to integrate Deskhero with their existing systems, further optimizing their customer support operations.
How does Deskhero help in managing customer tickets?
Deskhero provides a kanban board feature for efficient ticket management. It also allows for custom fields and structured data lists for sorting and prioritizing tickets.
How does Deskhero's AI automate customer support?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps in automating responses and reducing the time spent on crafting them.
How does the AI enhance Deskhero's search functionality?
The AI uses OpenAI Embeddings to find relevant content from the company's knowledge base and scraped website data. This enhances the search results, making it easier to find necessary information.
* This article provides an example of how a fictive company in the Cargo surveying and weighing services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
