WoodCrafters Inc. deals with a high volume of customer inquiries daily, ranging from product queries to installation instructions. The company uses Deskhero's AI capabilities to manage these inquiries efficiently. The AI analyses previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies, significantly reducing the time spent on each ticket.
The AI also enhances the search results within the platform. When a customer service representative searches for a specific issue, the AI uses OpenAI Embeddings to find the most relevant content, making it easier for the representative to provide a quick and accurate response.
Furthermore, the AI assists in maintaining the knowledge base. It generates articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always up-to-date with the latest information. This feature has proven particularly useful for WoodCrafters Inc., as they frequently update their product manuals and installation guides.
Deskhero's AI capabilities have not only improved the efficiency of the customer support team but also enhanced the customer experience. Customers now receive quicker, more accurate responses, leading to increased customer satisfaction.
Overall, WoodCrafters Inc. has found Deskhero's AI capabilities to be an invaluable tool in managing their customer support services.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI analyses previous tickets, knowledge base articles, and other data to generate suggested replies, reducing the time spent on each ticket. It also enhances search results, making it easier to find relevant information.
How does the AI assist in maintaining the knowledge base?
The AI generates articles for the knowledge base from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always up-to-date with the latest information.
What are the benefits of using Deskhero's AI capabilities?
Deskhero's AI capabilities improve the efficiency of the customer support team and enhance the customer experience by providing quicker, more accurate responses.
* This article provides an example of how a fictive company in the Carpentry and Joinery activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
