MasterCarpenter Co. receives a large volume of customer support tickets every day. With Deskhero's AI capabilities, they can now automatically categorize these tickets based on their content and assign them to the appropriate support staff.
The company also uses Deskhero's Kanban board feature to visualize their ticket workflow. The AI uses data from the Kanban board to learn about the company's workflow and improve its ticket categorization and assignment.
Furthermore, MasterCarpenter Co. uses Deskhero's custom fields feature to capture specific information about each ticket. The AI uses these fields to provide more accurate and personalized responses.
Additionally, the company uses Deskhero's REST API to integrate their existing inventory management system with the platform. This allows the AI to access inventory data and provide more accurate support for product-related queries.
Overall, Deskhero's advanced AI capabilities have enabled MasterCarpenter Co. to manage their customer support tickets more efficiently and accurately, leading to improved customer satisfaction.
How does Deskhero's AI categorize and assign tickets?
Deskhero's AI uses OpenAI Embeddings from the content of the tickets to understand their context and relevance. It then uses this understanding to categorize the tickets and assign them to the appropriate support staff.
How does Deskhero's AI learn from the Kanban board?
Deskhero's AI uses data from the Kanban board to learn about the company's ticket workflow. This learning is then used to improve its ticket categorization and assignment.
Can Deskhero's AI access data from other systems?
Yes, Deskhero's REST API allows you to integrate other systems with the platform. The AI can then access data from these systems to provide more accurate support.
* This article provides an example of how a fictive company in the Carpentry industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
