CarpetCraze receives numerous customer inquiries about their products and services. To manage these inquiries efficiently, the company uses Deskhero's AI capabilities to generate suggested replies based on previous tickets, knowledge base articles, and other data sources. This has significantly improved their response time and the quality of their customer service.
The AI system also enhances the search functionality within the helpdesk platform. When a customer service representative searches for information, the AI uses OpenAI Embeddings to find the most relevant content. This feature has greatly improved the speed and accuracy of the information retrieval process, enabling representatives to provide better assistance to customers.
CarpetCraze also uses Deskhero's AI to automatically generate knowledge base articles from various file types. This has not only saved considerable time and effort but also ensured that the information provided to customers is consistent and accurate.
The company has integrated Deskhero with their existing systems using the platform's REST API. This has created a seamless workflow for their customer service team and further improved their operational efficiency.
In conclusion, Deskhero's advanced AI capabilities have enabled CarpetCraze to revolutionize their customer support services, improve customer satisfaction, and increase operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data sources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search functionality?
When a search is conducted within the helpdesk platform, Deskhero's AI uses OpenAI Embeddings to find the most relevant content based on the search query. This improves the speed and accuracy of the information retrieval process.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can automatically generate knowledge base articles from various file types. This saves considerable time and effort and ensures that the information provided to customers is consistent and accurate.
* This article provides an example of how a fictive company in the Carpet Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
