CarpetCraft receives a high volume of customer inquiries about carpet maintenance, installation, and product specifications. The company uses Deskhero's AI capabilities to generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This significantly reduces the time taken to respond to customer queries and improves the overall efficiency of their customer support team.
The AI system also enhances the search results within the helpdesk platform. When a customer support representative searches for information to assist a customer, the AI uses OpenAI Embeddings to find the most relevant content. This feature has drastically improved the accuracy and relevance of search results, enabling representatives to provide faster and more accurate responses.
CarpetCraft also uses Deskhero's AI capabilities to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This has not only reduced the manual effort required to create these articles but also improved the quality and consistency of the information provided to customers.
The company has also leveraged the platform's REST API to integrate Deskhero with their existing systems, creating a seamless workflow for their customer support team. This integration has further enhanced the efficiency of their operations.
Overall, Deskhero's advanced AI capabilities have helped CarpetCraft transform their customer support services, improving response times, accuracy, and efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is conducted within the helpdesk platform, Deskhero's AI uses OpenAI Embeddings to find the most relevant content based on the search query. This improves the accuracy and relevance of search results.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This reduces the manual effort required to create these articles and improves the quality and consistency of the information provided to customers.
* This article provides an example of how a fictive company in the Carpet Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
