CarpetCraft receives a high volume of customer queries related to product specifications, installation procedures, and maintenance tips. Using Deskhero's AI capabilities, the company can quickly generate suggested replies based on previous tickets, knowledge base articles, and uploaded files such as product manuals.
Deskhero's AI also enhances the search results for customer support agents. When an agent searches for a specific term or phrase, the AI uses OpenAI Embeddings to find the most relevant content from various sources, including previous tickets, knowledge base articles, and scraped website data. This feature significantly reduces the time spent by agents on searching for information and increases their productivity.
With the help of Deskhero's AI, CarpetCraft can also automate the creation of knowledge base articles from Word, PowerPoint, and PDF files. This feature not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Moreover, Deskhero's AI can analyze the patterns in customer queries and provide insights into common issues and trends. These insights can be used by CarpetCraft to improve their products and services.
Overall, by leveraging Deskhero's advanced AI capabilities, CarpetCraft has been able to enhance their customer support services, improve agent productivity, and gain valuable insights into customer needs and preferences.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search term or phrase is entered, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from various sources, including previous tickets, knowledge base articles, and scraped website data.
Can Deskhero's AI automate the creation of knowledge base articles?
Yes, Deskhero's AI can automate the creation of knowledge base articles from Word, PowerPoint, and PDF files. This feature ensures that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Carpet, Rug, and Upholstery Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
