RugRevolution receives numerous customer queries and complaints related to product quality, delivery issues, and return policies. With Deskhero's AI capabilities, the company can quickly generate suggested replies based on previous tickets and knowledge base articles. This feature significantly reduces the response time and improves customer satisfaction.
Deskhero's AI also enhances the search results for helpdesk agents. When an agent searches for a specific term or phrase, the AI uses OpenAI Embeddings to find the most relevant content from various sources, including previous tickets and scraped website data. This feature helps agents to resolve customer issues more quickly and accurately.
Moreover, Deskhero's AI can automate the creation of knowledge base articles from Word, PowerPoint, and PDF files. This feature not only saves time but also ensures that the knowledge base is always updated with the latest information.
Additionally, Deskhero's AI can analyze the patterns in customer queries and complaints and provide insights into common issues and trends. These insights can be used by RugRevolution to improve their products and services.
Overall, by leveraging Deskhero's advanced AI capabilities, RugRevolution has been able to enhance their helpdesk services, improve agent productivity, and gain valuable insights into customer needs and preferences.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search term or phrase is entered, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from various sources, including previous tickets and scraped website data.
Can Deskhero's AI automate the creation of knowledge base articles?
Yes, Deskhero's AI can automate the creation of knowledge base articles from Word, PowerPoint, and PDF files. This feature ensures that the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Carpet, Rug, and Upholstery Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
