CasePro Services was dealing with an increasing volume of customer support tickets and a complex ticket management system. They decided to use Deskhero to optimize their ticket management process and improve their service quality. With Deskhero's structured data lists and custom fields, CasePro was able to categorize and prioritize tickets effectively.
Deskhero's advanced AI capabilities played a pivotal role in improving CasePro's customer support. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content was then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing the time required to respond to customer queries.
The AI-powered comprehensive search bar made it easier for the support team to find relevant information quickly. The knowledge base feature, which could generate articles from Word, PowerPoint, and PDF files, helped CasePro build a comprehensive knowledge base for their support team.
Deskhero's user groups feature allowed CasePro to assign tickets to the right team members, improving their workflow. The custom email domains feature helped them maintain their brand identity in their communication with customers.
By implementing Deskhero, CasePro Services was able to optimize their ticket management, improve search results, and enhance their knowledge base. The AI capabilities of Deskhero played a fundamental role in this transformation.
How did Deskhero's AI capabilities help CasePro optimize their ticket management?
Deskhero's AI used OpenAI Embeddings from various resources to generate suggested replies, reducing the time required to respond to customer queries and optimizing the ticket management process.
How did the knowledge base feature enhance CasePro's customer support?
The knowledge base feature, which could generate articles from various file types, helped CasePro build a comprehensive knowledge base for their support team, improving their ability to respond to customer queries.
How did the user groups feature improve CasePro's workflow?
The user groups feature allowed CasePro to assign tickets to the right team members, improving their workflow and efficiency.
* This article provides an example of how a fictive company in the Case Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
