ResolveRight Services was facing challenges in managing their growing volume of customer support tickets. They decided to implement Deskhero to automate their ticket management process and improve their service quality. Deskhero's structured data lists and custom fields allowed ResolveRight to organize and prioritize tickets effectively.
Deskhero's advanced AI capabilities played a key role in improving ResolveRight's customer support. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content was then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing the time required to respond to customer queries.
The AI-powered comprehensive search bar made it easier for the support team to find relevant information quickly. The knowledge base feature, which could generate articles from Word, PowerPoint, and PDF files, helped ResolveRight build a robust knowledge base for their support team.
Deskhero's user groups feature allowed ResolveRight to assign tickets to the right team members, improving their workflow. The custom email domains feature helped them maintain their brand identity in their communication with customers.
By implementing Deskhero, ResolveRight Services was able to automate their ticket management, enhance search results, and improve their knowledge base. The AI capabilities of Deskhero played a crucial role in this transformation.
How did Deskhero's AI capabilities help ResolveRight automate their ticket management?
Deskhero's AI used OpenAI Embeddings from various resources to generate suggested replies, automating the process of responding to customer queries.
How did the knowledge base feature improve ResolveRight's customer support?
The knowledge base feature, which could generate articles from various file types, helped ResolveRight build a robust knowledge base for their support team, improving their ability to respond to customer queries.
How did the user groups feature improve ResolveRight's workflow?
The user groups feature allowed ResolveRight to assign tickets to the right team members, improving their workflow and efficiency.
* This article provides an example of how a fictive company in the Case Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
