Jackpot Junction operates an online gambling platform that attracts millions of users worldwide. With such a vast user base, they receive a high volume of customer queries daily. To manage these queries, they use Deskhero's ticket management system.
The company has an extensive knowledge base, including articles, tutorials, and FAQs. However, finding relevant content in this vast resource was a challenge for their support agents. With Deskhero's AI capabilities, they can now leverage OpenAI Embeddings to scan the knowledge base and suggest the most relevant content in response to customer queries.
Deskhero's AI also enhances the search results within the platform. When a support agent searches for a particular issue, the AI uses embeddings from previous tickets and knowledge base articles to provide the most relevant results. This feature has significantly improved the efficiency of their support agents.
Additionally, Deskhero's AI can generate suggested replies based on the context of the customer's query. This feature not only speeds up the response time but also ensures consistency in the quality of responses.
By leveraging Deskhero's advanced AI capabilities, Jackpot Junction has been able to maximize the utilization of their knowledge base and improve the efficiency of their customer support.
How does Deskhero's AI help in utilizing the knowledge base?
Deskhero's AI uses OpenAI Embeddings to scan the knowledge base and suggest the most relevant content in response to customer queries. This makes it easier for support agents to find the right information and improves the utilization of the knowledge base.
How does Deskhero's AI enhance the search results?
When a support agent searches for a particular issue, Deskhero's AI uses embeddings from previous tickets and knowledge base articles to provide the most relevant results. This improves the efficiency of the support agents.
How has Deskhero improved the efficiency of Jackpot Junction's customer support?
By leveraging Deskhero's advanced AI capabilities, Jackpot Junction has been able to maximize the utilization of their knowledge base, enhance the relevance of search results, and speed up response times, leading to improved efficiency and increased customer satisfaction.
* This article provides an example of how a fictive company in the Casinos and Gambling Establishments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
