LuckyStrike Casinos receives hundreds of customer queries daily, ranging from game rules to membership benefits. By leveraging Deskhero's AI capabilities, the company can quickly generate suggested replies based on previous tickets, knowledge base articles, and other uploaded files like policies and manuals.
The AI also enhances search results, making it easier for customer service representatives to find relevant information. This not only speeds up the resolution process but also ensures that customers receive accurate and consistent information.
Deskhero's advanced AI capabilities also allow LuckyStrike Casinos to anticipate common customer queries. By analyzing patterns in previous tickets, the AI can identify frequently asked questions and automatically generate comprehensive responses.
The company also uses Deskhero's website scraping feature to keep its knowledge base up-to-date. The AI scans the company's website for any changes or updates and automatically incorporates this information into the knowledge base.
Overall, Deskhero's AI capabilities have significantly improved LuckyStrike Casinos' customer support services. The company has seen a reduction in response times, an increase in first contact resolution, and higher customer satisfaction scores.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to analyze all available data and find the most relevant information. This not only improves the accuracy of search results but also speeds up the search process.
How does Deskhero's website scraping feature work?
Deskhero's AI scans the company's website for any changes or updates. It then automatically incorporates this information into the knowledge base, ensuring that it is always up-to-date.
* This article provides an example of how a fictive company in the Casinos industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
