StarCaster receives hundreds of queries daily from aspiring actors and talent scouts. Managing these queries was a daunting task until they implemented Deskhero. Now, using the advanced AI capabilities, Deskhero automatically generates suggested replies for common queries, significantly reducing response time and improving customer satisfaction.
With Deskhero's AI-powered ticket management system, StarCaster can now efficiently categorize and prioritize tickets based on their urgency and relevance. This has resulted in improved productivity and faster resolution times.
StarCaster also utilizes Deskhero's AI to enhance their search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero provides more relevant and accurate search results, making it easier for the team to find the information they need.
Deskhero's custom fields and structured data lists have been invaluable for StarCaster in organizing their vast database of actors and talents. The AI capabilities allow for automatic categorization and tagging, making it easier to locate specific profiles when needed.
Finally, StarCaster uses Deskhero's REST API to integrate with their existing systems, ensuring seamless data flow and improved efficiency.
How does Deskhero's AI improve response time?
Deskhero's AI generates suggested replies for common queries, which significantly reduces the time taken to respond to customers.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant and accurate search results.
How does StarCaster use Deskhero's custom fields and structured data lists?
StarCaster uses these features to organize their vast database of actors and talents. The AI capabilities allow for automatic categorization and tagging, making it easier to locate specific profiles.
* This article provides an example of how a fictive company in the Casting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
