Burger Bliss receives a high volume of customer queries and complaints daily. They use Deskhero's AI capabilities to manage tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to suggest replies. This significantly reduces the response time and increases customer satisfaction.
With Deskhero's custom fields and structured data lists, Burger Bliss categorizes the tickets based on the nature of the query, location of the restaurant, and other relevant factors. This helps in prioritizing and addressing the tickets effectively.
Burger Bliss also utilizes Deskhero's knowledge base feature. The AI generates articles from word, powerpoint, pdf files, and even scrapes data from their website. This provides a comprehensive resource for both the support team and customers, reducing the number of tickets.
The comprehensive search bar powered by AI enhances the search results, making it easier for the support team to find relevant content quickly. This further improves the efficiency of the support team.
Lastly, Burger Bliss uses Deskhero's REST API to integrate the platform with their existing systems, providing a seamless experience for their support team.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies. It finds relevant content and sends it through OpenAI's ChatGPT to generate suggested replies.
How does the knowledge base reduce the number of tickets?
The knowledge base provides a comprehensive resource for both the support team and customers. It answers common queries, thus reducing the number of tickets.
How does the comprehensive search bar work?
The comprehensive search bar is powered by AI. It enhances the search results by finding relevant content quickly, improving the efficiency of the support team.
* This article provides an example of how a fictive company in the Casual Dining Restaurants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
