Pizza Palace uses Deskhero's AI capabilities to manage their high volume of customer inquiries and complaints. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies, reducing the response time and increasing customer satisfaction.
Deskhero's custom fields and structured data lists allow Pizza Palace to categorize tickets based on various factors such as query type, restaurant location, etc. This helps in effective ticket management and prioritization.
Pizza Palace also uses Deskhero's knowledge base feature. The AI generates articles from various sources like word, powerpoint, pdf files, and website data. This serves as a comprehensive resource for the support team and customers, reducing the number of tickets.
The comprehensive search bar powered by AI enhances the search results, enabling the support team to find relevant content quickly. This significantly improves the efficiency of the support team.
Finally, Pizza Palace uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless experience for their support team.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies. It finds relevant content and sends it through OpenAI's ChatGPT to generate suggested replies.
How does the knowledge base reduce the number of tickets?
The knowledge base provides a comprehensive resource for both the support team and customers. It answers common queries, thus reducing the number of tickets.
How does the comprehensive search bar work?
The comprehensive search bar is powered by AI. It enhances the search results by finding relevant content quickly, improving the efficiency of the support team.
* This article provides an example of how a fictive company in the Casual Dining Restaurants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
