Catalogue Central receives a high volume of customer queries daily, ranging from product inquiries to order status checks. To manage this, they utilize Deskhero's ticket management system, which categorizes and prioritizes tickets based on urgency and topic. However, the real game-changer is the platform's advanced AI capabilities.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This allows it to find relevant content and generate suggested replies, drastically reducing the time spent by customer service representatives on each ticket.
Furthermore, Deskhero's AI enhances the search results within the platform. When a customer service representative searches for a term, the AI uses its embeddings to pull up the most relevant results, whether from past tickets, the knowledge base, or even the company's own website. This makes finding information quick and easy, further improving response times.
With Deskhero's AI capabilities, Catalogue Central has seen a significant improvement in their customer support operations. They've been able to handle more tickets in less time, and their customer satisfaction scores have increased as a result.
Deskhero's advanced AI capabilities have proven to be a valuable tool for Catalogue Central, transforming their customer support operations and delivering tangible benefits.
How does Deskhero's AI improve response times?
Deskhero's AI improves response times by generating suggested replies based on relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This reduces the time customer service representatives spend crafting responses.
How does Deskhero's AI enhance search results?
When a term is searched within the platform, Deskhero's AI uses OpenAI Embeddings to pull up the most relevant results from past tickets, the knowledge base, or the company's own website. This makes finding information quick and easy.
What benefits has Catalogue Central seen from using Deskhero's AI?
Catalogue Central has seen improved efficiency in handling customer queries, resulting in increased customer satisfaction scores. They've also been able to handle more tickets in less time.
* This article provides an example of how a fictive company in the Catalog Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
